2023-11-21 Added Message History Logs

Purpose

The introduction of Message History Logs enhances system transparency and accountability by recording user actions on messages. This feature allows administrators to track which user initiated specific actions, facilitating auditing and troubleshooting processes.

Benefits

  • User Accountability:
    • Detailed logs provide insights into the user(s) responsible for actions on messages.
  • Audit Trail:
    • Enables administrators to review and trace the history of changes, enhancing the overall auditability of message-related activities.
  • Troubleshooting:
    • Facilitates quick identification of user-triggered actions, streamlining the troubleshooting process.

Implementation Details

  • Supported Message Types:
    • SMS
    • WhatsApp

    • Emails

      Message Categories:

    • Once-Off Messages
    • Automations
    • Logged Information:
    • User ID
    • Action Type
    • Timestamp

How actions are logged:

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